Need a helping hand?

Plant It On is a free, non-commercial service, personally operated by Stuart Hough, established in United Kingdom. It is not operated through a registered company. Contact hello@plantiton.com.

A question or concern?

Email hello@plantiton.com. The operator manages reports and complaints personally and normally reviews moderation reports within 24 hours. Include a relevant listing, conversation or report reference and what you would like reviewed. Do not send passwords or unnecessarily sensitive material.

Report a listing, message or member

Open someone else’s listing and choose “Report this Listing”. In a conversation, open “Report or block” to report a received message or the other member, or prevent new contact. Reporting does not automatically remove content. Old messages are not erased by a block.

You can also email a report without an account or if you cannot sign in. If someone is in immediate danger, contact emergency services; the site is not a continuously staffed emergency service.

If something is urgent

If someone is in immediate danger, call 999 rather than waiting for a reply here. For a non-emergency police matter, call 101. Stop an unsafe exchange and use “Report or block” to prevent further contact. For an urgent concern that is not an emergency, send a report and email hello@plantiton.com with “Urgent safety concern” in the subject and the report reference, if you have one. Do not send passwords or sensitive images.

Members can continue using Plant It On while the operator is away. Reports and blocks still work, but a human reply may take longer. Reporting alone does not suspend another member or remove their listing.

Complaints and review

Explain the decision or concern, the reference if available and the outcome you seek. The operator will assess urgency, investigate and explain an outcome or review route where lawful, while protecting private information. We give an indicative next-update time when we acknowledge your complaint. Tell us if you would prefer not to receive non-essential updates. No independent appeals team or round-the-clock response is promised. Privacy requests have separate statutory timescales.

Privacy complaints

Tell us at hello@plantiton.com if you are unhappy about how your personal information is used. You do not need an account or a special form. We acknowledge privacy complaints within 30 days, investigate without undue delay, keep you updated and explain the outcome without undue delay. We assess urgent concerns promptly; the acknowledgement period is not a reason to wait. You can also complain to the ICO.

Your account and data

For access, correction or account deletion, read Your data & account deletion and Privacy. Use the same contact address; identity is verified proportionately.

Arranging a collection?

England, Scotland and Wales only, with no Northern Ireland listings. Arrange local collection privately in My Messages. Every item is free; do not pay deposits or delivery fees. The website does not arrange deliveries.